Returns and Refunds

You have 35 days from delivery to send anything back for a full refund. The prepaid return label is already in your box, so sending it back costs you nothing.

The short version

35 days from the day your order is delivered.

A prepaid return label is included in every box. Returns are free.

Items should come back complete, with all their parts and their original packaging. Unpacked and handled is fine; brewed with is not.

We refund within 7 days of your return reaching our warehouse.

Refunds go back to the payment method you used, including any shipping you paid. There is no restocking fee.

How to send something back

Find the prepaid return label included in your box.

Repack the item with all of its parts and its original packaging.

Fix the label to the outside of the parcel, covering the original label.

Hand the parcel to the carrier named on the label, or book a collection with them.

You do not need to ask our permission first and you do not need a returns number. It helps us watch for your parcel if you email support@nyravex.shop with your order number once it is on its way, but it is not required.

If you cannot find your prepaid label, email us and we will send you another one the same business day.

What condition it needs to be in

We ask that returns come back in the condition you received them, with every part and the original packaging.

You are welcome to unpack an item and handle it to decide whether it suits you, exactly as you would in a shop. That will not affect your refund. What we cannot take back at full value is an item that has been brewed with, damaged, or is missing parts.

If something comes back showing use beyond ordinary handling, we will contact you before we do anything, and offer a partial refund rather than simply turning the return down.

What we cannot accept

Items returned more than 35 days after delivery.

Items damaged by a drop, by sudden temperature change, or by dishwasher use where the product page states hand wash only.

Items missing parts, or returned without their original packaging.

Faulty, damaged or incorrect items

If something arrives damaged or faulty, or is simply not what you ordered, email support@nyravex.shop within fourteen days of delivery with a photograph. We will put it right at our cost: a replacement or a full refund, whichever you would rather have.

This sits alongside the 35-day return window rather than replacing it: it is simply the fastest route to a replacement. If you tell us later, a faulty item can still be sent back under the full 35 days for a refund. Nothing on this page affects the rights you have under United States federal law or the law of your state.

When you get your money back

We inspect returns as they arrive and issue the refund within 7 days of your parcel reaching our warehouse. You will get an email the moment it has been sent.

Your bank or card issuer then takes its own time to post the money to your account, usually 3 to 10 business days depending on the provider. That part is outside our control.

Refunds go back to the original payment method, in full, with no restocking fee deducted. We do not offer store credit in place of a refund unless you ask us for it.

Cancelling an order

If your order has not yet been dispatched, email us and we will cancel it and refund you in full. Once it has been dispatched the returns process above applies, and since the prepaid label is already in the box it still costs you nothing.

Exchanges

Yes. Within the same 35 days, email support@nyravex.shop and tell us what you would like instead. Send the original back with the prepaid label from your box and we ship the replacement free. If the new item costs more you pay only the difference; if it costs less we refund the difference to your original payment method. If you would rather simply have your money back, a refund is always available instead.

Where returns are received

NYRAVEX HOLDINGS LC, 745 N Foster Rd, Casper, Wyoming 82601, United States.

Returns are by mail only; we have no shop counter or drop-off point of our own. Please use the prepaid label from your box rather than arranging your own carrier, so that we can identify your parcel when it arrives and refund you without delay.