Shipping and Delivery
Every order ships free from our warehouse in the United States, with tracking included. This page sets out exactly what happens after you order, and how long each step takes.
What shipping costs
Nothing. Shipping is free on every order, to every state we serve, with no minimum spend and no threshold to reach. There is no shipping charge added at checkout, and no surcharge for larger or heavier items.
Prices include any applicable tax. The price shown on the product page is the price you pay, and there is nothing to pay on delivery.
Where we ship
We ship within the United States only.
If you are ordering to a PO box, an APO or FPO address, or a rural route, email us before you order and we will confirm whether our carrier can deliver to it. If a delivery address turns out to be one we cannot serve, we will contact you and refund the order in full.
How long delivery takes
Two things decide when your parcel arrives: how long we take to pack it, and how long the carrier takes to move it.
Orders placed after 2:00 pm Mountain Time, at a weekend, or on a United States public holiday are processed on the next business day. Business days are Monday to Friday and exclude US public holidays.
These are estimates based on how we normally operate, not guarantees. Severe weather, carrier backlogs and the weeks around national holidays can add time. If an order is running late we would rather tell you than leave you guessing, so email us and we will chase it.
Tracking your order
Every order ships tracked. When your parcel leaves the warehouse we email you a tracking number, and you can follow it at any time on our tracking page.
Track your orderA tracking number can take up to 24 hours to show its first carrier scan. If nothing has appeared after that, it is usually the carrier catching up on scanning rather than a problem with the parcel, but tell us and we will look into it.
Getting the address right
Please check your delivery address before you pay. Once an order has been dispatched we cannot change where it is going.
If you spot a mistake, email support@nyravex.shop straight away with your order number. If we have not yet packed the order we will correct it. If it has already left us, we will help you redirect it with the carrier wherever that is possible.
Delays, lost and damaged parcels
If tracking stops moving
Contact us if tracking has shown no movement for seven business days. We will open an enquiry with the carrier. If a parcel is confirmed lost we will send a replacement or refund you in full, whichever you prefer, at no cost to you.
If it arrives damaged
Photograph the parcel and the item as you received them, and email us within fourteen days of delivery. We will replace the item or refund you in full. You will never be asked to pay return shipping on a damaged item.
If a parcel comes back to us
If a parcel is returned to us as undeliverable, whether from an incorrect address, a delivery that was not collected, or a refused delivery, we will contact you. You can have it sent out again at no charge, or take a full refund.
Orders sent in more than one parcel
Occasionally we ship an order in more than one parcel so that the items ready to go are not held up waiting for the rest. You are never charged more when this happens, and each parcel is tracked separately.
Returns
You have 35 days from delivery to send anything back for a full refund, using the prepaid label included in your box. Return shipping is free.
Read the returns policyQuestions
Email support@nyravex.shop or call +1 307 500 3893, Monday to Friday, 9:00 am to 5:00 pm Mountain Time. We answer email within one business day. Orders ship from, and returns are received at, 745 N Foster Rd, Casper, Wyoming 82601, United States. NYRAVEX HOLDINGS LC, 5830 E 2nd St, Ste 7000 #38332, Casper, Wyoming 82609, United States. Orders ship from, and returns are received at, 745 N Foster Rd, Casper, Wyoming 82601, United States. NYRAVEX HOLDINGS LC, 5830 E 2nd St, Ste 7000 #38332, Casper, Wyoming 82609, United States.
Last updated
2 September 2026